Apps / Helpdesk / Ticketing
Ticketing
Assign, prioritize, and track every ticket to resolution
Every support request becomes a tracked ticket with an owner, priority, and status — nothing sits unanswered in a shared inbox.
No credit card required
[01] What it does
Everything Ticketing handles
Ticket creation from email/chat
Requests from any channel become a ticket automatically.
Priority & status tracking
See what's urgent and what's stuck at a glance.
Ticket ownership
Every ticket has a clear owner — nothing falls through the cracks.
Internal notes
Discuss a ticket internally without the customer seeing it.
Ticket tags & categorization
Group tickets by issue type to spot recurring problems.
Canned responses
Answer common questions consistently, without retyping.
Ticket split & merge
Combine duplicate requests or split multi-issue tickets without losing history.
Customer satisfaction (CSAT) surveys
Get a rating on every resolved ticket automatically.
Ticket history & audit trail
See every status change and message on a ticket in order.
[02] Who it's for
What changes when you switch
Every request becomes a tracked ticket
No more requests sitting unanswered in a shared inbox with no owner.
Know exactly who owns every open ticket
Ticket ownership means nothing falls through the cracks between agents.
[03] Compare
See how Ticketing stacks up
Toggle between tools to compare feature by feature.
OneBook
RecommendedOwnership
Every ticket has a clear owner
Status tracking
Built in
Internal notes
Built in
Shared inbox
Ownership
Whoever gets to it first, or nobody
Status tracking
None
Internal notes
Separate email thread, easy to lose
[04] Integrations
Helpdesk works with tools you use
Connect to the tools your team already relies on: CRMs, payment providers, analytics platforms, data warehouses & more. We keep everything in sync — automated, accurate, and always up to date.
[05] Implementation
GO LIVE ON TICKETING IN 8–12 WEEKS
Most implementations fail on scope creep and bad data. We use process mining to catch failures before they happen.
Week
1–2
Process mining reveals reality
We mine your current systems: Tally, spreadsheets, emails to see how work actually flows. You get data on where things break, where people create workarounds, and where time disappears.
Deliverable: Process map showing your actual workflows
Week
2–3
Lock the scope in writing
Week
4–8
Configure, test, and train in parallel
Week
9–12
Go Live with continuous monitoring
[10] FAQ
QUESTIONS?
WE'VE GOT ANSWERS.
Everything You Need To Know About OneBook As A Business
For Partners
01.
I'm currently on Tally/Zoho. Will switching disrupt my finance team?
No. We support Embedded Accounting. Your operations team gets a unified ERP for inventory, production, and CRM, while your accountant can continue using the Tally format they love via our optional Tally Format data export. You get operational control; they get compliance comfort.
02.
Is my data secure on an Open Source platform?
Yes. OneBook runs on managed Azure Kubernetes with SOC 2, ISO 27001, GDPR, and HIPAA compliance. Your data is encrypted at rest and in transit, with role-based access controls and regular security audits.
03.
How long does it take to go live?
Most companies go live in 8–12 weeks. We scope the project upfront, migrate your data cleanly, train your team properly, and run process mining after launch to catch issues early.
04.
Why don't you charge per user like Zoho or SAP?
Per-user pricing is a tax on growth. When your warehouse team needs access, you shouldn't have to calculate ROI per login. OneBook charges by tier, not by headcount — so your whole team can use it.
05.
Can I keep using Tally for accounting?
Absolutely. Our native 2-Way Tally Sync lets your accountant stay on Tally while your operations team runs on OneBook. No double data entry, no disruption.
06.
What if it doesn't work for us?
We offer a 30-day free trial and a lifetime warranty. If OneBook doesn't fit your business after implementation, we'll help you migrate back — no lock-in, no penalties.