Hosting
Managed ERPNext hosting, run for you
Onebook hosts ERPNext on infrastructure we run and monitor, from ₹4,000 a month. You get up to 99.95% monthly uptime by plan, daily backups and a 1-hour response when production is down. There is no AMC: support and a warranty covering ERPNext and your custom apps are included for as long as we host your system.
Updated October 2026
Plans
| Plan | Price | What you get |
|---|---|---|
| Micro | ₹4,000 a month (₹3,400 billed yearly) | One ERPNext site, daily backups, standard modules. 4 compute hours a day, 2 GB database, 50 GB disk |
| Growth | ₹12,000 a month (₹10,200 billed yearly) | Everything in Micro, plus custom apps and Onebook apps, customer and vendor portals, AI document automation, optional staging site. 12 compute hours a day, 6 GB database, 150 GB disk |
| Enterprise | Custom quote | Unlimited sites, isolated infrastructure (dedicated VPC), on-premise or hybrid option, audit logs and SLA dashboards, dedicated success engineer, 24/7 premium support |
Uptime, in writing
| SLA tier | Monthly uptime |
|---|---|
| Micro | 99.5% |
| Growth | 99.9% |
| Enterprise | 99.95% |
Our service level agreement (SLA) commits to monthly uptime by tier. If we miss it, you get a credit on your next invoice: 10% of the monthly fee below the commitment, 25% below 99.0%, and 50% below 95.0%.
Support response times
| Severity | Example | First response |
|---|---|---|
| Critical (P1) | Production down or major data loss | 1 hour |
| High (P2) | Core feature unavailable, workaround exists | 4 business hours |
| Normal (P3) | Limited or cosmetic issue | 1 business day |
| Low (P4) | How-to or configuration question | 2 business days |
Business hours are Monday to Friday, 9:00 AM to 7:00 PM IST. Planned maintenance is announced at least 48 hours ahead and scheduled between 11:00 PM and 5:00 AM IST where possible.
No AMC, and what replaces it
Most ERP vendors charge 18-22% of the project value every year as an annual maintenance contract. Onebook does not. You pay for hosting, and hosting includes support.
The lifetime warranty covers ERPNext and the custom apps we build for you, for as long as Onebook hosts your system. A bug in something we built is ours to fix, not a change request.
Security
- SOC 2, ISO 27001, GDPR and HIPAA compliance.
- Isolated environments for businesses with stricter security or scale needs.
- Daily automated backups on every plan.
On-premise, your own cloud account, or Onebook
| On-premise server | Your own AWS or Azure account | Onebook managed | |
|---|---|---|---|
| Upfront cost | Server, UPS, networking | None | None |
| Monthly bill | Power, internet, hardware maintenance | Compute, storage, backups and data transfer, billed in USD and rising with usage | Fixed: ₹4,000 or ₹12,000 a month, or an Enterprise quote |
| OS patches, SSL, monitoring | Your IT team | Your IT team or a DevOps contractor | Onebook |
| Backups and tested restores | You set up and test | You set up and test | Daily, by Onebook |
| ERPNext upgrades and custom-app fixes | Your developer | Your developer | Onebook, covered by warranty |
| Access for branches and field staff | VPN and a static IP | Built in | Built in |
| Uptime commitment | None | The cloud SLA covers the server, not ERPNext | Up to 99.95% for ERPNext, with service credits |
| Who answers at 2 AM | Whoever is on call | Whoever is on call | Onebook, 1-hour response for P1 |
ERPNext is open source, so you can run it yourself on a server in your office or in your own AWS or Azure account. The software is free either way. What changes is who does the work, and what that work costs.
Self-hosting costs that never show on the invoice
- People: someone has to patch, monitor and restore every month, with cover for leave and resignations.
- Upgrades: every major ERPNext version needs a test run of your custom apps and data before you switch. Skip it and you fall behind on fixes.
- Downtime: an outage during billing or dispatch stops invoices and trucks, and there is no one to claim a credit from.
- Security records: auditors and large customers ask for access logs, encryption and patch history.
- Disaster recovery: an offsite copy, and a restore you have actually tried.
- Growth: cloud bills grow with storage and data transfer, and office servers need replacing every few years.
When self-hosting makes sense
- You already run an IT team with 24/7 cover and ERPNext experience.
- Your data rules require your own premises. Onebook Enterprise can still manage ERPNext on-premise or in a hybrid setup, so the operational work stays with us.
Your data, your exit
ERPNext is open source and your data is yours. If Onebook does not fit after implementation, we help you migrate back with no lock-in and no penalties.
Frequently asked questions
Does Onebook use Frappe Cloud?
No. Onebook hosts ERPNext on infrastructure it runs and monitors itself.
What uptime does Onebook commit to?
Monthly uptime of 99.5% on Micro, 99.9% on Growth and 99.95% on Enterprise, with service credits if we miss it.
Is it cheaper to host ERPNext on my own AWS account?
The server bill can look lower. But you also pay for someone to patch, monitor, back up, upgrade and fix ERPNext, and the cloud SLA covers only the server, not ERPNext. Onebook's fixed monthly fee covers all of that, with an uptime commitment for ERPNext itself.
Should I host ERPNext on-premise?
Only if you have a 24/7 IT team or data rules that require it. On-premise adds hardware, power, VPN access for branches and in-house backups. Onebook Enterprise can manage ERPNext on-premise or hybrid if you need it.
Is there an annual maintenance contract?
No. Support is included in hosting. There is no AMC.
What does the lifetime warranty cover?
ERPNext and the custom apps Onebook builds for you, for as long as Onebook hosts your system.
Can ERPNext run on-premise?
Yes. The Enterprise plan offers on-premise or hybrid hosting.
Can I move my data out?
Yes. ERPNext is open source, your data is yours, and we help you migrate if you leave.
Sources
Facts on this page come from these vendor pages. Plans and prices change, so check them before you decide.
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