Legal Document

Privacy Policy

Last updated: November 5, 2025  ·  ZenPivot Venture Studio Private Limited

01

Introduction

ZenPivot Venture Studio Private Limited (“ZenPivot”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services, including OneBook (ERP, hosting, implementation) and OneChat (WhatsApp messaging & automation), and our website. Please read this policy carefully.

By accessing or using our services, you consent to the collection, use, and storage of your information as described in this Privacy Policy.

02

Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, such as:

  • Name, email address, phone number, and company information
  • Billing and payment information
  • User credentials for account access
  • Communications with us via contact forms, email, or otherwise

2.2 Usage Data

We may also collect information about how you access and use our services:

  • Log and usage data, such as IP address, browser type, pages visited
  • Device information, including device type and operating system
  • Location information based on your IP address
  • Usage patterns and preferences

2.3 OneChat (WhatsApp) Data

When you use OneChat, we process data necessary to provide messaging services:

  • Contacts (phone numbers, display names) you upload or sync
  • Message templates, delivery/read receipts, timestamps, and routing metadata
  • Media attachments you send/receive via the platform
  • Integration identifiers from Meta/WhatsApp Business Platform
  • Opt-in/opt-out records and consent logs
03

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process transactions and manage your account
  • Respond to your inquiries and provide customer support
  • Send you technical notices, updates, and administrative messages
  • Communicate with you about products, services, offers, and events
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Detect, investigate, and prevent fraud and other illegal activities
  • Comply with legal obligations

For OneChat, we process contacts, message templates, delivery/read receipts, and metadata to route messages, ensure compliance with WhatsApp/Meta rules, enforce opt-outs, prevent spam, and troubleshoot service quality. Content processing is limited to what is required to operate the service.

04

How We Share Your Information

We may share your information with:

  • Service providers: Companies that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service
  • Business partners: When necessary for providing services to you
  • Legal authorities: When required by law or to protect our rights
  • Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

For OneChat, we share necessary data with the Meta/WhatsApp Business Platform to deliver messages and comply with platform policies. For payments, we share minimal billing data with payment gateways and processors. These vendors act as processors subject to contractual obligations and security measures.

05

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

06

Lawful Bases & Consent

We process data based on one or more lawful bases: performance of a contract, legitimate interests, consent, and compliance with legal obligations. For OneChat messaging, you are responsible for obtaining and recording end-user consent where required and honoring opt-outs.

07

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. OneChat message logs and metadata may be retained for limited periods for delivery, troubleshooting, billing, audit, and fraud prevention.

08

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to access and view personal information we hold about you
  • Right to correct inaccurate or incomplete information
  • Right to delete your personal information
  • Right to restrict or object to processing of your information
  • Right to data portability

To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

For OneChat recipients, you may opt out of further messages by replying STOP or via any opt-out mechanism we provide.

09

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. You can control cookies through your browser settings and other tools.

Our website uses various types of cookies:

  • Essential cookies: Necessary for the website to function properly
  • Preference cookies: Allow the website to remember your preferences
  • Analytics cookies: Help us understand how visitors interact with our website
  • Marketing cookies: Used to track visitors across websites to display relevant advertisements

You can adjust your cookie preferences at any time through our Cookie Consent Banner or by clearing cookies in your browser settings.

10

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

11

Cross-Border Transfers

Your information may be transferred to and processed in countries outside of your own. Where required, we implement safeguards such as contractual clauses, vendor due diligence, and security controls to protect your data.

12

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

13

Contact Us

If you have any questions about this Privacy Policy, please contact ZenPivot Venture Studio Private Limited at contact@onebook.app or call us at +91 79041 83832.

Grievance Officer / DPO

Sharaj B

sharaj@onebook.app

Registered Address

Casagrand Elan Rd

Semmancheri, Thazhambur, Tamil Nadu 600130

We will acknowledge grievances within 24 hours and aim to resolve them within 15 days.

CIN: U62091TN2025PTC185383Jurisdiction: Chennai, Tamil Nadu, India

© 2026 ZenPivot Venture Studio Private Limited. All rights reserved.