Apps / Helpdesk / Support Reporting
Support Reporting
Response times, resolution rates, and agent load in one view
See exactly how your support team is performing — response times, resolution rates, and where the bottlenecks actually are.
No credit card required
[01] What it does
Everything Support Reporting handles
Response & resolution time reports
See average and SLA-compliant response times by team.
Agent performance dashboards
Tickets resolved, CSAT score, and workload per agent.
Ticket volume trends
Spot seasonal spikes or recurring issue categories over time.
CSAT trend reporting
Track customer satisfaction over time, not just per ticket.
SLA compliance reporting
See what percentage of tickets met their SLA target.
Category & tag breakdowns
See which issue types generate the most tickets.
Custom report builder
Build the exact report you need without exporting to Excel.
Scheduled report delivery
Get the weekly support report in your inbox automatically.
Export to Insights
Push support data into OneBook Insights for cross-functional analysis.
[02] Who it's for
What changes when you switch
See where support is actually falling behind
Agent performance dashboards show workload and resolution rates without asking anyone.
Watch customer satisfaction trend, not just per-ticket scores
CSAT trend reporting shows whether support is actually improving over time.
[03] Compare
See how Support Reporting stacks up
Toggle between tools to compare feature by feature.
OneBook
RecommendedReporting effort
Automatic dashboards
Agent performance visibility
Built in
Manual tracking
Reporting effort
Manually compiled from ticket exports
Agent performance visibility
Not tracked systematically
[04] Integrations
Helpdesk works with tools you use
Connect to the tools your team already relies on: CRMs, payment providers, analytics platforms, data warehouses & more. We keep everything in sync — automated, accurate, and always up to date.
[05] Implementation
GO LIVE ON SUPPORT REPORTING IN 8–12 WEEKS
Most implementations fail on scope creep and bad data. We use process mining to catch failures before they happen.
Week
1–2
Process mining reveals reality
We mine your current systems: Tally, spreadsheets, emails to see how work actually flows. You get data on where things break, where people create workarounds, and where time disappears.
Deliverable: Process map showing your actual workflows
Week
2–3
Lock the scope in writing
Week
4–8
Configure, test, and train in parallel
Week
9–12
Go Live with continuous monitoring
[10] FAQ
QUESTIONS?
WE'VE GOT ANSWERS.
Everything You Need To Know About OneBook As A Business
For Partners
01.
I'm currently on Tally/Zoho. Will switching disrupt my finance team?
No. We support Embedded Accounting. Your operations team gets a unified ERP for inventory, production, and CRM, while your accountant can continue using the Tally format they love via our optional Tally Format data export. You get operational control; they get compliance comfort.
02.
Is my data secure on an Open Source platform?
Yes. OneBook runs on managed Azure Kubernetes with SOC 2, ISO 27001, GDPR, and HIPAA compliance. Your data is encrypted at rest and in transit, with role-based access controls and regular security audits.
03.
How long does it take to go live?
Most companies go live in 8–12 weeks. We scope the project upfront, migrate your data cleanly, train your team properly, and run process mining after launch to catch issues early.
04.
Why don't you charge per user like Zoho or SAP?
Per-user pricing is a tax on growth. When your warehouse team needs access, you shouldn't have to calculate ROI per login. OneBook charges by tier, not by headcount — so your whole team can use it.
05.
Can I keep using Tally for accounting?
Absolutely. Our native 2-Way Tally Sync lets your accountant stay on Tally while your operations team runs on OneBook. No double data entry, no disruption.
06.
What if it doesn't work for us?
We offer a 30-day free trial and a lifetime warranty. If OneBook doesn't fit your business after implementation, we'll help you migrate back — no lock-in, no penalties.